Shipping
Orders are processed within 1 to 5 business days. We operate Monday to Friday, 8:00 AM to 5:00 PM, holidays excluded. Processing time is separate from carrier transit time.
We ship with USPS and/or UPS depending on your destination and order. Shipping costs are calculated at checkout, and you will always see the full shipping total before you complete your purchase.
If the carrier provides tracking, we email your tracking number once your order ships. Tracking can take 24 to 48 hours to update after the label is created.
We ship within the United States only. We do not ship internationally or to military addresses (APO/FPO/DPO).
Where we cannot ship
Because of state and local laws, we cannot ship kratom to the following places. Orders with a shipping address in one of these areas will be cancelled and refunded.
States: Alabama, Arkansas, Connecticut, Indiana, Louisiana, Rhode Island, Tennessee, Vermont, Wisconsin.
Counties and cities: Sarasota County, FL; San Diego (city limits) and Oceanside, CA; Alton, Jerseyville and Edwardsville, IL; Columbus and Union County, MS; Ascension Parish and Franklin, LA; Monument, CO.
Local laws change. It is your responsibility to know the rules where you live.
Package Protection
We recommend adding Package Protection at checkout. It covers eligible lost, damaged or stolen packages, and orders with Package Protection require a signature on delivery.
Without Package Protection, your order ships without a signature, and Raw Kratom is not responsible once the package is with the carrier, including packages that are lost, stolen, or marked as delivered.
Damaged, incorrect or missing items
Please inspect your order when it arrives. If anything is damaged or incorrect, email support@raw-kratom.com within 72 hours of delivery with your order number, photos of the shipping box and label, and photos of the items and any damage. If the packaging looks tampered with, contact us right away.
Cancellations, returns and refunds
- Orders cannot be changed after they are placed.
- You can cancel for a full refund only before the shipping label is created. Email support@raw-kratom.com as soon as possible.
- Once a shipping label is created, the order cannot be refunded. Products in transit cannot be returned.
- Approved issues with damaged or incorrect items may be eligible for store credit.
- We do not offer refunds for personal preference, such as taste or texture.
- Issue requests must be made within 14 days of delivery. If your request is approved, we will tell you how and where to send the item.
Questions? Email support@raw-kratom.com and include your order number. The full terms are on our Terms & Conditions page.